But I think all of what you're saying sort of proves the point. To make a comparison, Microsoft was just like CP/M. Sure, they were the king of their time, but they didn't have the vision or ability to see it through to what PCs would be. Now, part of that obvious was a matter of the technology that was available. But as you state, WinMo "sucked for making actual phone calls". But, that's the primary function *of* a phone, smart or not. It's the same reason PalmOS stumbled, as it too focused first on what it knew (PDAs) and was unwilling to seemingly jump ship and piss off its established base. But, sometimes that's precisely what you've got to do to create a new market, which is exactly what smart phones are. Of course, the best thing to do is to keep supporting both products and try to gracefully push people to the new product line. You'd think with the Win 9x/NT consumer merging, they'd know this simple fact. Of course the other catch is sometimes you have to keep supporting a product of some sort of the original line because it's still popular.