Not just the UK...
France has a very good system for this, apparently.
My personal experience with NHS Direct was actually (all things considered) pretty damn good. Mind you I am a strong proponent of the NHS, despite its neglect over the past decade, Its still a valid and potent solution, and one which I am grateful for! And have been a lot throughout my life!
Driving a motorbike, having a son, and an accident prone girlfriend makes you very happy that a relatively small proportion of your income goes to those fellas!
One might hope that it is pretty close to the "auto euthanise" button.....
Would say quite honestly that its her job to make sure that the sprogs are doing their schoolwork.
Adding features does not necessarily increase functionality -- it just makes the manuals thicker.