Tomorrow looks to be the day of the antipcited Apple release of the iPhone 5 but other sources tell of a threat to people being able to buy an iPhone directly after the announcement as they usually can. Samsung is in the final stages to start a court case against Apple if it is revealed that iPhone 5 support LTA or 4G in its phone.Apple has not licensed LTE from Samsung. Samsung has a large number of patents in the LTE tech and probably do what they can to stop Apple from selling their iPhon
.................... Most disappointing was Drobo's support- they just seemed to shrug a lot, and were hyper-agressive about closing trouble tickets.
You know, this is what I hate most about some tech support organisations. Some idiot in the support team managment with an engineering degree and a MBA on top of that, with no field experience, sets some aggressive KPIs for support jockeys. They try to meet their quota. For the first six-nine months he would have a very happy upper management. Then customer complaints reach upper managment via sales, in the form of customer threats for moving away the business. Upper magament fires support manager. KPI stays there, as they cannot believe a customer would prefer slower service, if it means quality -remembe those guys were the ones assigned MBA holder for support management at the first place-. Company would eventually fail.... Management by objectives my ass.....
Software production is assumed to be a line function, but it is run like a staff function. -- Paul Licker