If the guy has Verizon FiOS, and is using the ActionTec router that was installed as part of the service, he does not own it. Verizon does NOT sell the router to the customer. (Buying the router is never an option.)
Verizon supplies the router to support TV & Internet services over FiOS, and Verizon will repair or replace the router at any time that there is a problem with it without charging the customer. (With the exception of incidents of vandalism, or a pattern of abuse requiring multiple swaps of the router over time.)
[I currently work for Verizon, and install FiOS every day. (Yes, the majority of the STUPID configuration decisions are forced on us by management to save time & effort from dealing with the average tech knowledge of both customers and other technicians with little or no knowledge about networks or security.)]
Filed under: Portable AudioKevin Garrad of the 3rd Infantry Division looks to have gotten a little assistance from an unexpected source while on a street patrol in Iraq recently, when the iPod in his pocket got in the path of a bullet fired at close range, slowing it down enough that it didn't pierce his body armor. As if that wasn't a rare enough occurrence, as you can see above, the iPod in question was an HP iPod -- imagine the odds!
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One possible reason that things aren't going according to plan is that there never was a plan in the first place.