I'll agree. I was a loyal customer for 15 years. Their support was absolutely top notch. I never had to wait more than 10 seconds when calling them and only once did I ever need to escalate a call beyond the first person to answer.
I think this is what put them out of business. The PC industry is a race to the bottom. Price is king these days and if you aren't willing to sacrifice your quality in the name of more profits, you will be replaced by someone else who is.
This is a very sad day for me.
Filed under: HDTVLCD and plasma TVs are far more reliable than older rear-projection types, according to a report by Consumer Reports. On average, only 3 percent of flat panel TVs need repairs, with the majority of those repairs being free thanks to warranties. Rear projection TVs had a far higher repair rate of 18 percent, probably due to the limited life of the bulbs contained in these TVs. When flat panels TVs did need an out of warranty repair, they cost around $260 for LCDs, and nearly $400 for plasmas, with rear projection TV repairs costing around $300. The report also called out expensive extended warranties, saying that they're only worth it if you're particularly paranoid and they're cheaper than any possible repairs.
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