Well, at one point back in 2007 or 2008, Gannett made the decision to force all of their papers onto Pluck. It was infuriatingly slow, it could be hard to find stories, but obviously, it was meant to give the papers more editorial control over all of their content (it's nice when you can make stories suddenly disappear from memory) but also encouraged them to do it with reader comments. Opinions which differed from the paper's staff, reasonable and polite or not, were deleted. The paper would start "ghosting" users, so that their posts appeared when they were logged in, but nobody else could see them. Readers that agreed with the paper's biases could get away with any amount of abuse of other readers. The editorial staff and executive staff of the paper didn't care, they just let things fester.
Then Gannett made the decision that there was just too much abuse going on in the comments and that it was too much work to keep up with, so they switched to facebook commenting (the reality, based on reading a Gannett insider blog, I get the distinct impression that may be that an exeucitve had pre-IPO stock in facebook, so this could be quite a personal boon as well).
Next thing you know, they were instituting a paywall, requiring a large mandatory subscription increase for paper-only subscribers that have no interest in digital, while simultaneously letting more than two dozen staff members "retire early" and shrinking the paper to a size that you couldn't start a fire with. About the same time, they printed a story on local tax delinquints, only they forgot to disclose that an editor at the paper was himself a delinquint, tried to scrub the posts when a reader posted it and then threatened legal action (ok, "consulting a lawyer about legal action") for libel when the story, along with the link to the state database, spread. A senior editor doesn't know that truth is an absolute defense in a libel/defamation case! And rather than simply admit it, the editor and one of the executives waged an online campaign against the readers before ultimatley hiding the comments.
They just seem determined to shoot themselves in the foot at every opportunity. And Gannett's executives just seem to be milking the company for every little drop they can get out of it along the way.