Comment Re:It's not just a "phone subsidy." (Score 5, Insightful) 520
You would be right if the contract actually worked both ways. If you have problem with your service, or a billing dispute, or any of a number of other problems, their answer is likely to be "Too bad."
The customer is left with two choices - a very costly and unlikely to succeed lawsuit, or to walk. Taking your business elsewhere is sometimes the only effective protest against a corporate bully.