An anonymous reader writes:
Google has been having problems with their advertising service Adwords. While users campaigns are paused the are still showing millions of ads per day and charging the users for it.
Here is what happened to me:
I am a small business owner. I began advertising on Google's pay-per-click program Adwords. I paused all my campaigns and was informed that my ads were not showing on the network. However day after day for a week Google showed my adsd over a million times a day racking up charges of over $1500! They charged my credit card for all these charges.
When I contacted google regarding this they acknowledged that it was a known technical fault with their system and that they were working to fix the issue. They said that all charges would be credited to my Adwords account after the issue was fixed. However having acknowledged that the service was not requested and was due to their technical faults they are refusing to refund the charges to my credit cards!! This is outrageous — I cannot afford a $1500 hit like this. How can they justify it.
I am not the only one affected by this. Here are some forum posts from around the web. Please publicise this — its so hard to stand up for yourself against a big corporation like this and their behavior is so contradictory to their image..
http://forums.digitalpoint.com/showthread.php?p=24 19485&posted=1#post2419485
http://forums.searchenginewatch.com/showthread.php ?p=103159#post103159
https://www2.blogger.com/comment.g?blogID=19629702 &postID=3043312908373718930
http://forums.digitalpoint.com/showthread.php?p=24 19480&posted=1#post2419480