Comment Buy your own modem. (Score 1) 356
With the exception of a brief interval on Knology, I've used Comcast internet service since they bought out the AT&T @Home service that I was on.
With Comcast, I haven't had any real issues with service reliability or customer support. At least not since I decided to skip the rental modem lottery and buy my own from Newegg. Prior to buying my own modem, I had a service tech out 2-3 times per month to tell me that there was nothing wrong with the installation that would cause me to lose my connection several times a day.
With Knology, however, I had nothing but terrible service and horrendous customer support. Comcast seems to be willing to invest the time and expense in maintaining and upgrading their networks, both the local systems and the national backbone. Knology in my area, however, has a very flaky local network ( to the point that customer service tried to convince me that 25% packet loss is normal and acceptable ) and that local network connects to the rest of the internet with an extremely oversubscribed link.