IceDiver writes:
What's up with Dell?
The company claims to be trying to pay more attention to their customers, with initiatives like Ideastorm and Ubuntu and bringing back XP, but I have seen little sign of real improvement. Let me explain.
I am in the market for a new notebook and, after doing a great deal of research, I decided that the Dell Inspiron 1521 was the best fit for my needs within my budget. I tried to order one. Since Vista is not an option for me (forbidden at work) I asked for XP as my OS. Dell told me that was not an option on the 1521 and suggested several other machines that I had already decided not to buy because they were either a) lacking features or b) much too expensive. I then tried to order the 1521 with no OS only to be told that this was not an option available for any machines in Canada, where I am located. Ubuntu, too, is not an option. Disappointed, I decided not to buy at that time.
Today, I saw an ad for the 1521 at $100 off the price of a week ago. "Great!" I thought, "That will pay for my copy of XP!" I tried to order, only to discover that, though the specs of the laptop state it can take up to a 2.2GHz CPU, no CPU upgrade options were available on the advertised special. I called Dell to try to get the CPU I wanted, only to be told that I would have to pay full list price ($889 for the same base machine) and upgrade from there. I asked why, and was told that the advertised special was a "standard" machine, and no options were available because of this fact.
This excuse is complete nonsense. Other items on the advertised special have upgrade options available: RAM, display, webcam, wireless card, hard drive, battery, and more. This hardly makes the 1521 special a "standard" machine with no available options.
I can only conclude that Dell's attempts to improve customer relations are a sham. Sure, the claims Dell makes are great PR, but it seems the reality is lacking.
Sure, Dell offers Ubuntu — but not on the hardware you want.Sure, Dell offers Win XP — but not on the hardware you want.
Sure, Dell offers a no OS option — but (you guessed it!) not on the hardware you want (or, apparently, outside the USA).
Sure Dell offers CPU upgrade options — but you have to pay more for your laptop, and then pay more again for the upgrade.
Sure, Ideastorm is a great idea — but Dell doesn't seem to be doing much with the suggestions.
Is anyone else having problems with Dell? Does the Slashdot crowd have any ideas for me?