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The Internet

Submission + - 'King of spam' arrested, accused of fraud, ID thef

bomarc writes: "From KOMO TV's Website:

SEATTLE (AP) — A 27-year-old man described as one of the world's top spammers was arrested Wednesday, a development that federal authorities said could lead to an immediate, perceptible decrease in the amount of junk e-mail winging its way across the Web.

"He's one of the top 10 spammers in the world," said Tim Cranton, a Microsoft Corp. lawyer who is senior director of the company's Worldwide Internet Safety Programs. "He's a huge problem for our customers. This is a very good day.""
Movies

Submission + - MPAA targets Singapore schools and libraries

Jared writes: The new anti-piracy booklets titled "Illegal File-Sharing: The Risks Aren't Worth It" will be distributed to students attending all of Singapore's 164 secondary schools and 16 junior colleges, and copies will be available at all of the country's 23 National Library branches as well. http://www.zeropaid.com/news/8590/MPAA+targets+lib raries+and+schools+in+Singapore+to+spread+anti-pir acy+message
Intel

Submission + - Core Micro-Architecture Comes to Celeron Processor

Gavric writes: In June Intel is going to introduce refreshed Celeron processor family based on the new Conroe-L core. As a result, single-core Celeron processors will acquire Core micro-architecture. This preview will take a closer look at the first benchmarks results of the promising budget solutions.
Microsoft

Submission + - EU Rejects Microsoft Royalty Proposal

pallmall1 writes: According to MSNBC, The Financial Times has reported that the EU is going to drastically reduce or even eliminate Microsoft's proposed royalties on interoperability information required to be released by the EU's antitrust ruling issued three years ago. According to a confidential EU document, "Microsoft will be forced to hand over to rivals what the group claims is sensitive and valuable technical information about its Windows operating system for next to no compensation...". Even Neil Barrett, the expert picked by both Microsoft and the EU to oversee Microsoft's compliance with the 2004 ruling, says a zero percent royalty would be "better".
Software

Submission + - Dojo Footprint and Ajax Performance

digit2 writes: "Ajax is flying high and Ajax toolkits are certainly of big help. However, a lot of Ajax toolkits require hundreds of kilobytes of download, sometime even over megabytes. This has been a concern for the community. For example, Dojo is one of the most well known and respected Ajax toolkits, but we hear complains like "Dojo is too big...Dojo is bloat-ware". In this article Dojo Footprint and Ajax Performance Recommendation, RIA pioneer Coach Wei studied Dojo footprint, analyzed different Ajax toolkit use cases, compared Dojo against other Ajax toolkits like jQuery for different use cases, and made a recommendation to the Ajax community on how to solve the Ajax download footprint issue once and for all."
Programming

Submission + - Is Haskell the future of programming?

An anonymous reader writes: Antonio Cangiano — a Ruby expert employed by IBM — wrote an interesting article about the future of programming languages, surprisingly suggesting that Haskell could be the way to go. In Haskell Eye for the Ruby Guy, he outlines the reasons why we should pay attention to functional languages like Haskell and Erlang, in order to manage software complexity and take advantage of multiprocessor architecture.
Input Devices

Submission + - Comcast 911 Fails - 4yr Old Suffers

Anonymous Consumer writes: "Comcast 911 Fails — 4yr Old Suffers — Comcast Support Hangs Up On Father

I am writing about my absolute disgust with Comcast and what they did to me tonight.

It is 2:30 AM PDT. Yesterday was my Son's 4th birthday. An hour ago he had a seizer. He was taken by ambulance to the hospital with his mom, my wife. I am at home right now going out of my mind with worry. I have another son who is sleeping, so one of us had to stay here while the other went.

I am not sure where to start because I am really pissed off. I picked up my telephone and called 911. All I got was a buzzing sound on the other end. I hung up and called 911 again, another weird noise.

Frustrated, I start hunting for my cell phone. After finding it, I call 911 and spend the next 5 minutes (which felt more like 22 hours) trying to the dispatcher what our address was.

After my son went to the hospital, I am left alone infuriated at Comcast. This E911 thing they have is supposed to get my 911 call through. By law I thought. I pick up the same phone I used to call 911 and call Comcast support. Seems to work fine to call support. Over the next hour I am shunted from call center to call center to supervisor to supervisor. I want someone's head. I want to wake up a VP, CTO, or even the CEO and let them know that their service delayed my son from getting the medical treatment he needed. That they need to know that the poor service they provided can put a life at risk. That this system needs to work. It has to work. They need to know, and some supervisor is not going to be the one to champion that message. I want a friggin VP to be woken up. I want heads to roll.

After an hour, I get to a supervisor in Texas who tells me escalating beyond her is "outside of her procedure" and refuses to escalate. She has an attitude, of course, and no doubt I am getting more upset by the minute. This call was not roses and butterflies. After prodding her for 10 minutes to escalate the call, she tells me the management "has a right to sleep" as the reason for her not to escalate. Infuriated, I tell her "fuck you". She proceeds to hang up on me, but not before saying "Have a good day sir".

I know this blog looks new, that's because it is. I have an email I registered at gmail tonight for this. It's itcanhappentoyou@gmail.com. I can explain more of what happened if anyone wants to email me. This isn't some BS, pissed off Comcast customer who couldn't get online at 2:00 in the morning.

Comcast needs to be held responsible when their service fails. They need to have escalation procedures that gets the customer to the person that can champion change, or at least advocate for customers.

I told the supervisor that unless this call gets escalated, I am going to go to every website I know and post this experience. It's the only medium I have to express my frustration and the only way, it seems, that a consumer can be heard. If a service failure results in something like this, someone should be woken up and held accountable. The service should have never failed. I should be able to pick up my phone and call 911 and get through."

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