Comment keep taking away (Score 2, Insightful) 250
I had blockbuster a year or 2 ago. It was great. then they knocked down my weekly free coupons to 2 per month. then they took them away completely. then they raise the price. i think i left at that point but since then I believe they started limiting how many in store exchanges you can do to 3 per month, raised prices yet again, and now returning to the store doesn't even send out the next movie. really...what good is blockbuster? why would anyone want it over netflix? if blockbuster's plan is to drive away all customers so they can declare bankruptcy then it's working. I'm no CEO but i would think you would try to build brand loyalty and bring in more customer rather than lose the ones you already have.