Again, that's where competition comes in. I'll plug my agency's online store http://www.cincysight.com./
Prices equal to or better than Office Depot and Staples with no shipping charges, packages typically arrive within 2-3 business days of the order (admittedly not same day convenience), and returns are very easy (and during business hours you can call to talk to a person about your order). Now, I'm not saying I'm in favor or against the merger. I don't really care either way. But there really is more competition out there than folks think. It's just hard to stand out in the mass of online retailers.