Comment Re:Boggles mind to think about how they squandered (Score 1) 440
They're biggest selling product was BES which was plagued with bugs and issues.
In my years in IT I've been least impressed with the usability of the BES. When it's installed properly and configured correctly it generally just works, and I really appreciate its integration with corporate mail systems, but actually getting in and using the product could not be less intuitive. It's just an ugly and horribly designed piece of software, and their new version 5, which went mostly web based is even worse than their older non-web based app.
FTA, "We plan to refocus on the enterprise business and capitalize on our leading position in this segment." If that truly is the case, they need to seriously attend to BES and its usability because that's really the biggest thing that differentiates BlackBerry from other smart phone experiences in the enterprise.
I agree, our BES server has been pretty reliable for the most part, though it is a resource hog. Their support has always been top notch the few times I've needed it over the years. They certainly provide better software and support than FedEx, UPS and the other carriers do, their stuff is garbage loaded with legacy cruft and the support is average at best. I have job set up to automatically do an iisreset three times a day on our Progistics (UPS) server to keep that shoddy application going, this issue has persisted for years over 3 major upgrades, their support has no insight beyond the iisreset.
We only have a handfull of BB users left, they all will be switching to iPhones when their contracts are up though, all but two are welcoming the change. The two resistant to change are only concerned about the lack of physical keys, they aren't attached to the BB OS functionality.