When I check my balance at Ally Bank, the NoScript and Ghostery Firefox add-ons tell me that 11 other sites* would be contacted if I didn't have protection. See the sites below.
I talked with a representative at CapitalOne 360 Bank when I discovered that now there is no way to send a secure message to the bank. (My wife has an account.) The secure messaging only allows receiving messages from the bank. If you have a question, you have to call and talk with someone, and you have no way of proving what you were told. The CapitalOne 360 Bank representative said that there were too many incoming messages for the staff to answer, so incoming messages were recently deactivated. Customers are not allowed to keep the incoming messages from the bank; they are deleted after 90 days.
I have plenty of other stories like that. In my experience, top managers often have little knowledge of technology, and often seem not to want any knowledge.
So, which is the best-managed U.S. bank? What are your stories about banks?
*Here are the web sites linked when I check my balance at Ally Bank. Advertising: Adobe Audience Manager, Advertising.com, DoubleClick Floodlight, DoubleClick Spotlight, Google Dynamic Remarketing, MediaMath, and RUN. Site Analytics: Omniture (Adobe Analytics) and Qualtrics. Other web sites: Demdex.net and Omtrdc.net. When I tried to visit the Omtrdc.net web site, I got a Firefox message: "Your connection is not secure. The owner of omtrdc.net has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website."