Comment Re:Excluding the unfortunate exceptions (Score 5, Insightful) 507
Mod this up, folks!
I know at least five different business environments which have been, essentially, shut down by a Windows update. One of them was signing a new service contract as I was talking to him—he had been down all day, unable to see his customer files, his books, the jobs his company was supposed to be doing, unable to route his employees to where they were supposed to go. They went back to a paper only system they have not used since 2002 and they were guessing at that. They were taking credit cards over their website, but could not record the result in their books and had to just save all of the emails and spend an additional day or so just doing data entry into their bookkeeping system.
Of course, these are anecdotes (which is what the anti-vax community uses instead of Science). The problem is not the update, it is what Microsoft does to the computer upon emerging from the update. Elsewhere, people have written of resetting all of the browser preferences, BSODs and other issues. Microsoft needs to restore the previous state of the computer or server (as much as is practical) after the patch. They need to go in like a surgeon with the same motto: "First, do no harm." And if they figure out how to do that, their updates will be seen as innocuous as Apple's