Comment Re:Ehhhh (Score 1) 543
Yep. At our precinct all of us remove Best Buy pc app on any computer we touch. And we genuinely remove bloatware on all of our PC Setups.
Yep. At our precinct all of us remove Best Buy pc app on any computer we touch. And we genuinely remove bloatware on all of our PC Setups.
This is going to depend on individual store policy. At the store I work at, we attempt to sell the client the PC Setup, and if they don't want the service and that's all the stock we have left, we give it to them for free.
Some stores are obviously more shady than others. It's up to individual store management.
I would never ring up a client's PC purchase and scan the PC Setup SKU without discussing it with the client first.
Not only that, but they up the price by about $80. Granted, getting the recovery disks (THAT I SHOULD ALREADY BE GETTING) almost makes this worthwhile, but I'm gonna be irritated if I have to uninstall even *more* crap.
I went to BB to look at an HP G4-1117DX and all they had were the ones with this treatment.
Part of this service is the removal of the "crap." The only new software they install is the antivirus software that you choose.
I work at Geek Squad.
Before I worked here, I abhorred the Geek Squad. But I needed a job, so I took this one. It's not really that bad.
Tons of people actually want this service. They pay $100 for us to turn on the computer for the first time, go through the Windows out-of-box experience, uninstall the Norton/McAfee 30-day trial, install 1-year (or more) Trend Micro/Kaspersky/Webroot of their choosing, burn recovery discs (since the OEMs don't include them anymore), and install all Windows updates.
All this takes about 2-3 hours and we use automated software to do this stuff.
We "preset" computers as well, meaning we take them out of the box, perform all of these services, and then rebox them up and badge them as "Set up by a Geek Squad Agent." We are only supposed to pre-set up a certain percentage of our stock, however, a lot of what we agents call "cowboy managers" (managers who break standard corporate operating procedure) make agents set up 50% or more of the stock, hoping that people will be more inclined to purchase setups if they are already performed and they're all that's left.
A lot of times at my store we give away the presets because the client doesn't want to pay and the preset stock is all that's left. It sounds to me like you got one of the preset units and they never charged you for it.
By the way, the only two types of tape available in the entire store are "Inspected by Best Buy" tape and "Geek Squad Priority" tape. The tape says "Inspected by Best Buy" because it indicates that Best Buy is the one who sealed the box last. It doesn't mean that the presetup process is an "inspection."
Given the high demand by some to buy their computers pre-set up, I don't think it's such a horrible service anymore. Some people are just stupid and want to turn on the computer for the first time and just click IE. The out of box experience, as silly as it sounds, can be confusing to many users, and they would rather walk out the door knowing that the antivirus is installed properly, even if that isn't hard to do at all.
Before you go hating on Best Buy, keep in mind that margins in PCs are extremely low. Best Buy _loses_ money if you buy a non-Apple computer without any Geek Squad services. This is called selling a "brick." The PC sales market is extremely cut-throat. Office Depot makes its money by hoping you never send in a rebate or send it in incorrectly. Best Buy makes its money by attaching services. Without this, the price of buying a computer from these stores would go up.
Sorry, I'm not here to do your homework for you. Or did you have a specific objection? Or are you just an astroturfer?
It's not "his homework" to make your argument for you.
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