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Ask Slashdot: Troubling Trend For Open Source Company 451

An anonymous reader writes "I'm one of the original founders of an open source company which offers a popular open source product (millions of downloads) targeted primarily to small businesses. We have been doing this for 10 years now and we fund the development of the open source product with the usual paid support services, custom development and addons, but over the last few years, we've noticed a troubling trend. Companies that have downloaded our product from one of the many free download sites have a question they want answered, so they call our support line. Once we politely explain the situation and that telephone support has a reasonable fee associated with it, more and more of them are becoming seriously irate, to the point of yelling, accusing us of fraud and/or scamming them. For some reason, they think a free product should have free telephone support as well, and if we don't offer free telephone support then it's not really a free product. These same people are then resorting to social media in an attempt to 'spread the word' with the same false accusations, which is starting to take its toll on our reviews, ratings, and in turn our bottom line. Does the Slashdot community have any suggestions on how we can reverse this trend? How do other open source companies handle similar situations?"

Comment Re:yes it can (Score 2) 317

> android is samsung

yeah, because that does not change... as it wasn't HTC a year ago, until samsung showed up with slighter less bad quality phones.

Nokia can totally show up tomorrow with slighter less bad quality phones than samsung and became synonymous with android.

Comment Re:How about idle?? (Score 1) 259

> noise
that's because you put your $3000 parts into a $15 case that you've been reusing for 27 years...

i did that too. until 3 years ago i got an antec case for almost 200, a massive cooler and several high end larger fans, all obscenely priced --- and moved to raid0 instead of 6 :(

it's now totally silent. and i live in a place where it makes 80F and i don't like A/C

Comment snake oil department (Score 1) 144

Not even a snake oil salesman... a snake oil department!

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Comment wtf is a digital archery contest? (Score 1) 84

clicked all the article links and they all talk like everyone know what it means. Also google search only link to articles saying icann is not using whatever it is. probably the very same article that must have came here trhu reuters or some other.

The only link that does not appear to be that same article is this one http://www.digitalarcheryexperts.com/
but it appears to be the destination of clicks on those 'hit the monkey' banners from the 90s so i will not take it seriously.

Comment no you can't (Score 1) 197

google maps only allow offline maps in certain locations.

useless when you are in said locations because they all have coverage.

go overseas or to desert places and you get a nice warning about offline maps not being available.

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