I am getting to see the power of Amazon’s monopoly first hand. I volunteer for an organization that holds book sales to support the local library. We also sell books online – on Amazon. About a third of our sales are through Amazon. This summer, one of our two paid people, who fulfills online sales, went on vacation. He recommended that our Amazon store be shut down while he was gone, so that no mistakes would be made in his absence. His recommendation was not taken. In his absence, volunteers made a few mistakes; not big ones; trivial ones. And so, Amazon shut down the store: for real, permanently. And that is that. There is no recourse. There is no human to contact. There is no way of undoing this. Amazon doesn’t care; this is a trivial amount of money to them. They don’t want to deal with nuisances like imperfect humans, and they don’t have to.
1 Mole = 25 Cagey Bees