The douche pickles that don't hang up as soon as the robot puts them on hold are the problem. They ARE the target market and they're already free to fuck things up for the rest of us.
I don't think the problem here is necessarily the tools, but might be the process
Bingo, bug tracking is hard, you need a dedicated admin resource who understands the software to manage the open docket list for any non-trivial project. It the same as source control, you don't let everyone check in whatever the hell they want and stay in business. Also a customer facing tool is not a bug tracker, it's a customer complaint tracker.
"Claims made without evidence can be dismissed without evidence" - Hitchen's razor
There is another sense of 'cleanness' that has to do with your diet
Clean diet? - C'mon, the guy eats his own toe jam. Face it, he has disgusting personal habits, so bad that it detracts from anything he has to say.
Children begin by loving their parents. After a time they judge them. Rarely, if ever, do they forgive them. - Oscar Wilde