Submission + - Verizon's new download throttle feature 2
fastsynaptic writes: I found out today the reason that my mifi download speed has been drastically reduced and has been no higher than 200kb/s for the past couple of weeks is that a "feature" has been added to my account by Verizon that limits my data transfer rate. The Verizon tech support person I spoke with today informed me that there is an "account investigations team" that throttles accounts that reach some secret threshold or data usage pattern that he could only vaguely explain. I have come close, but not exceeded 5Gb/month, and regardless of data usage I have an unlimited data agreement through my University with Verizon. I laughed at him when he told me it was a "feature" that had been added to my account. He kept repeating that I still had unlimited data usage, I just have a new feature...it would be funny if it wasn't so Orwellian. It's reminiscent of the word game they tried to play before, advertising "unlimited" data plans that were unlimited as long as you didn't exceed 5Gb. I thought that after they had their hand slapped over that they would be more ethical (or at least careful) next time. Apparently there is no way to know they are doing this unless you call and ask, for all I know the support person I talked to wasn't authorized to tell me (he did seem sorry and embarrassed). He told me he had no power to remove my new feature, and that I had to contact the secret team, M-F at 866 221 3979. I don't know how widespread this is and I am going to call first thing Monday.