Comment Re:Managed servers (Score 1) 178
There is something to that. Pricing for complete hosting solutions is now so low at the low end that just answering the phone if the customer calls will make the account unprofitable FOR THE YEAR. The only way to make that work is to become huge and set up an impenetrable wall between the customer and anyone with any level of skill.
They could charge by the hour for support but then they get endless whining and moaning claiming it was really a failure on their side that made the email password wrong so they shouldn't charge for that one.
That's why virtual servers are more commonly offered now. They don't have to actually support any of the services running in your instance. It either boots or it doesn't. If it doesn't, they blast it back to default and it boots. Their mission is complete. Anything else if strictly your problem.