Submission + - Confustion over Vista cause of most support calls (arstechnica.com)
harsha_c writes: Support.com, a "Instant Technology Relief" support website that opened its doors to troubled techies in June, has released survey results from its first month of business. The number one reason for support calls? Vista questions.From a pool of 1,000 users that inquired about technical help, 77 percent needed help with Vista. Of those inquiring about Vista, 30 percent needed help navigating around Vista's new Aero user interface.
According to Anthony Rodio, the chief marketing director of support.com, the three main issues were navigation problems, device incompatibility, and home networking issues. Consumers are having a hard time with Aero because of the changes between Vista and the Windows 2000 and XP user interfaces. Support.com customers were also complaining about device issues, which were mostly attributed to outdated drivers that needed to be brought up to speed with Vista. Lastly, support.com customers complained about home networking issues in which Vista users were not able to see Windows XP computers connected to their home network.