But I do doubt that it is good for his business.

He claims that using google maps to stalk angry customers combined with harassing phone calls threatening rape helps his business with Search Engine Optimization from generating negative reviews.

His techniques match those of Brooklyn based discount camera and electronics retailers of a few years ago, with the object of the personal phone calls being to get a few $100 more out of suckers who think they are getting the best price on something. These camera scammers used to have multiple websites, cheap cameras listed and they would call and threaten customers using "Italian" names. Then complaints would mount and they would leave and move on to the next website, but I do not think they earned much money by doing this.

One reason I doubt Borker (hilarious name) is making loads of cash on this is because he handles the phone calls himself, that means there are not many calls (he answers "Eyewear" in the same way the camera guys used to answer the phone "Photography" or "Cameras") but I do believe he is making money off of something. Perhaps it is his other company that is referenced in older whois lookups of his websites called AOSI, which appeared to be a search engine optimization company. I am not sure the company has the same name now, but that might explain why he was happy to be interviewed about his crappy businesses.

Oh, and I really doubt his Wall Street story too. He used to have an office at 305 Madison Avenue which is a temporary office / mobile office rental address. He formed "OpticGenius.com" and ran it from there. I do not know too many "Wall Street" people who give up their jobs and devote themselves to running scams from home or temporary offices as a better source of income.

And I am totally sympathetic to people who work at call centers. Its so easy to be a cock on the phone (and so useless) so combined with unflappable politeness (I pretend I am Jeeves of Wooster and Jeeves who has taken some Ritalin) and the fact that I know my phone call is likely going to be the most interesting thing that happens all day to a call center worker (unless there is sex at lunch or a car accident). Most, but not all bounced me around. I even would get bounced back to the person who started the bouncing sometimes (then I get results by saying "That's weird, this normally only happens in billing"). One time for an incident in the Virginia Maryland area I got to the big manager and he said "I read Kevin Mitnick's book too" and hung up. Smart guy, but I was just trying to find out where to get the cops to send a subpoena.

But most were just like you say you were...and I do not blame them one bit. The only thing worse than having a call center job is suddenly not having a call center job.

Except for the 4chan part. The IP they DDoS might not be assigned to the thief when they get it. (also illegal blah blah)

To add to the IP address part:

When you find the ISP, call them. Wait on the phone, get transfered to people. Always be nice and polite and say stuff like "I understand you are really busy.." and "I know this is an unusual request but..." and patiently wait, acknowledging their apologies and asking advice like "what can you do for me?" and "is there anyone else I can talk to?"

Doing this will get you far.

Now, tell the person who you finally get on the phone with the IP address and the TIME it was accessed. If the IPs were of the same ISP then ask if each one used the same MAC address at the time it was accessed. Then ask "Can you give me the information on that account or do I have to do something else?" You might get someone who does, you might get transferred to someone who can give it to you or you might be told that it might have to be done with more formal measures.

Then get the address of where the company receives subpoenas, get the person's name who you talked to. Ask them who to ask for next time if you have any more questions. Thank them for their time and their help and then call the cops with the information you got.

This works. I have done it before (but not with a stolen laptop). Sometimes the information you get is astounding. Sometimes they blow you off (Verizon will do both but they have big call centers so try many times)

Good luck.