And all of that amazing content is brought to you by unpaid volunteers.
There is little need for money to fuel Wikipedia content production. Ten years ago, when content production was at its peak, the Wikimedia Foundation had 11 employees and a twentieth of the budget it has today. Wikipedia looked and worked much the same then as it does now
...
People, by and large, donate "to Wikipedia" (but in reality to the Wikimedia Foundation) because they believe there is a shortage of funds to keep Wikipedia up and running and, like you, would not like to see it disappear. But the Wikimedia Foundation isn't in financial trouble; it is swimming in cash, and has been less transparent about
many things, including executive compensation, than it could be.
In my view the WMF could do more to demonstrate that it is spending these increasing amounts of money on things that actually benefit readers and volunteer contributors in some palpable way (including how much was spent on each of these). Cost/benefit statements, so people can see that their money has been put to good use.
There are many reader- and contributor-facing things the WMF could do, but doesn't, to my knowledge. For example, they could pay to provide volunteers with free access to paywalled sources, to enable them to cite better references, and create more reliable content (present initiatives in this area seem rudimentary). They could provide readers with tools enabling them to gauge the trustworthiness of an article, based on its sourcing, or how much healthy community involvement it has seen (what information there is now is so impenetrable that no casual reader can make sense of it). They could communicate more openly about known problems in Wikipedia projects that readers should be aware of.
Example. Things like that.
Many volunteers – content writers – are quite jaded about the WMF, feeling the WMF get free money off the back of their volunteer work and spend it on stuff that doesn't really help. Spending money in ways that produce little benefit has been an
acknowledged problem in the past.
It
is difficult, because both contributors and readers are an amorphous mass, and the WMF has perhaps tried to listen more of late under the new CEO. But when I see managers with a checkered work history receiving six-figure windfalls, or wanting to spend $32 million of donated funds on building a Google competitor, or the WMF clamming up and being unresponsive to reasonable questions, or putting out misleading fundraising messages as they have in the past, I am not convinced that this does justice to the mission people gave money to support. The money given to the WMF is given to them in trust, and in my opinion they need to do more to earn it. That's what this is about, not whether Wikipedia is useful or not.