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Comment Both sides (Score 1) 572

I worked on both sides of the help-desk in my time.

Being a computer whizz back then, one is asked of members how to do this or do that. One gets 'programming projects', to pretty-print and sort the download docs, and to Y1999 fix proggies. Still. One acquires a reputation from the newtork lads, because while the fixes work, they were not really in accord with the network aims.

On the other side, one gets to see the strange sort of things users do. They look strange, some work and some dont. Network people see boxes as swappable things, not places where users hide things. Some of the things i used to do there (like drop live icons on the user's desktops), sort of horrified them, but it saved a walk, and a good deal of time.

Comment see eg Telstra vs Optus (Score 1) 64

Over in Australia, there was a case where Optus was retransmitting broadcasts to their mobile telephones on the claim of 'time shift'.

The ruling is that while it is not illegal for an individual to do this for his own benefit, it is illegal for a company to do it to onsell the service.

Australia

Submission + - Microsoft, Adobe, Apple, before Australian Commission (theage.com.au)

os2fan writes: Microsoft, Adobe and Apple have been subpoenaed before a parlementry committee, to explain the higher prices of software and downloads in Australia, compared to US prices. For example, with Adobe Adobe's CS6 Design and Web Premium suite costs $3175 in Australia versus $US1899 ($A1820). This means that it is cheaper to fly to the USA and buy a copy there than it is to buy locally. Of course, the price jump still exists even when there is no transport costs (ie download software).

It should be remembered that none of these companies appeared voluntary, but had to be reminded that failure to appear was comtempt of Parlement, and that stiff fines and jail time was on the cards.

"You'll charge as much as the market can bear," said Mr Jones (MP), rejecting (Microsoft's Australia CEO) Ms Marlow's assertions that the market was highly competitive, pretty much sets the tone of the charge. Part of the defence is suggested by Apple's Mr King for digital media Mr King, who said rights holders were to blame for mark-ups that can be over 70 per cent.

Likewise, download songs cost some $2 in Australia against $1 in the USA.

Read more: http://www.theage.com.au/digital-life/digital-life-news/evasive-microsoft-adobe-fail-to-justify-prices-20130322-2gjkr.html#ixzz2OGHavAKD

Comment Re:really?? (Score 1) 1134

I looked at PowerShell. It makes me no sense.

Unix and REXX grew up based on things that people actually needed, rather than dictated ex citidel. To this end, once one has a UI (in the form of STDIO), it's easy to write stream filters. I write quickies for this in REXX. Strongly typing means that you can only treat a file name as a file name, rather than say, a string. It also means that you can't add 1 and 1..

Comment Wrenches? (Score 1) 713

Hey, all i saw was a spanner and screw-driver.

Still, those of us who have lives in the real world do fine-tune things with a spanner etc, such as to give some more gain to the victa or level the fridge. So the notion of a spanner and screw-driver for configure (ie adjust), has still some sense. Also, there's the delightful phrase 'spanner in the works'. This is just the dandy place to do it (i recall one girl changing all of the window furniture to blue, and then wondered why she couldn't see anything!).

One should remember that the hard disk icon is sometimes shown as a stack of platters, and sometines as a grey box, but in one instance, the hard drive is not the volume, and secondly, not many people would pick out the fixed disks in a beige box. It's also interesting to see what people would think of floppy-disk icons when floppies aren't allowed at work.

Still, there are steam engines used to show level crossings, because of all things railway, the steam engine is perfectly recognisable.

As to the rabbit ears on the tele, that's about the most distinct thing about it, and even TiVo uses it in their logo.

Comment Sounds from years not too far gone. (Score 1) 231

Many interesting sounds come from the C20 that have long diasppeared (here). Continious weld rail have taken the clickety-clack out of train travel.

I used to have a real teletype behind me at work, to do queries. The thing would chug into life every now and then with the answer to some command entered into a computer. One would type in a card line (rather like command options in the cobol style), and it would send back a string of lines.

The joys of the card punch and the tape punch. These chug away, likewise mounted so that their vibrations would not do some damage.

The sound of bells relaying messages, when BEL actually rang a bell. Of course there (was) the telephone system i saw my brother use, to ring up control at roma, consists of a party-line system, where one rings long-long-long etc.

Here (australia), it was the custom to play the national anthem (god save the queen), at the end of every show (cinema, live, television close). In the seventies, they changed it to some other thing (advance australia fair). One day not too long ago, i was listening to a disk of national anthems, and found that i was standing when GSTQ was played. So ingrained. (They used GSTQ to get the beatles out of an adelaide theatre: the beatles made their exit as the audience stood at attention to higher things).

Real money. not a sound, but the cash registers and so forth were generally mechanical things where one might press the money in and pull a lever. Australia abandoned currency on 14 feb 1966, when we got these decimal beads in.

Comment Electronic Inbox (Score 1) 377

The real thing with e-mail etc is that one ought treat it as an electronic inbox, and not something to dance to every beck and call.

One works on a variety of tasks, rifling the inbox for the next task. It's the same with inbox stuff. You might assess incoming tasks for urgency and importance, but if you jumped to every task as it hits the desk, ye'd never get nothing done.

Comment Effect and Efficiency. (Score 3, Interesting) 223

It should be remembered that efficency and effectiveness generally are unrelated.

Efficiency is something that can be measured: responces to calls, forms processed, etc, the sort of thing you can count. It's pretty easy to do this sort of thing, and often the PHBs will take some metric and use it as a measure of activity. Because of this, one often sees things like proformance indicators, and the process and often salary, becomes connected to the indicator. The industry stops being what it is and starts producing 'red beans' for the bean counters. The indicator changes, and one produces blue beans.

Effect is something that is about getting the right job done, both for the customer and for the system. It's not even about what the customer wants, since this supposes that it is the role of the customer to diagnose the problem and the solution, and simply ask for the solution to happen. One needs to think of what happened with the system that responded to cyclone Katrina in New Orleans, which the responce was based on customer wants, rather than pre-assessment by those who should have done this. A call for help is an indicator to a problem, not a proposed solution.

Of course, even though an indicator might be proportional to effect in the wild, when it is proportional to money, the indicator becomes more important to the effect. A doctor, who might have an indicator on consultations, will split several illnesses to several consultations. On a help desk, one is more intent on creating calls, then on providing effect. A call that seeks three problems would be terminated at the first, and new calls needed for the second and third. Also, the process might be extended to several calls to create extra indicator traffic.

In the main, help desk traffic is not a really good indicator of effect, since there are things that effect this. Response time, time to fix, etc, all serve to alter traffic, in some cases, it might be better served by the section guru rather than the help desk. The effectiveness of the guru's solutions may well impede the help desk's overall issues, since it might make matters worse.

One should also note that recording the help calls is also an impediment. It serves no effect, and in many cases, might take as much to make happen as the call does in nature. One might answer say, 90% of the calls first up, yet spend more than 50% of the times making the necessary beans for the counter. A good deal of issues can be condensed into a few batch files (yes, i did this: system configuration is a good candidate for script files), so that while the call is terminated relatively fast, the actual recording might be tedious.

My experience of help desk is that particularly Microsoft rograms (eg Word, Access, Windows), use common names, which makes them very hard to grep for in the system. This reduces the effectiveness of any sort of 'search the job tables' for help. To this end, i used Wart, Abcess, Windoze, much to the annoyances of the PHBs.

Comment Using character styles (Score 1) 814

I make use of style sheets as much as possible. This allows for example, either block or first-line indent. With a style-sheet set down to character-level, one can use single or double-spaces freely at the end of a sentence. The markup language I wrote (KML, see, eg http://www.os2fan2.com/ makes use of a chacter-level style sheet that replaces eg `t and `T by th,TH or , respectively, eg 'the polygloss' vs 'the polygloss as nature intended', both derive from the same source KML file.

One uses also two kinds of paragraph (p) and (pp), to create leading vs following paragraph. The pp-style paragraph can have either first-line indent (traditional) vs blank-line block style.

PlayStation (Games)

Final Fight Brings Restrictive DRM To the PS3 240

Channard writes "As reported by Joystiq, the PS3/PlayStation Network version of Final Fight Double Impact features a rather restrictive piece of digital rights management. In order to launch the game, you have to be logged into the PlayStation Network and if you're not, the game refuses to launch. This could be written off as a bug of some kind except for the fact that the error message that crops up tells you to sign in, suggesting Sony/Capcom intentionally included this 'feature.' Granted, you do have to log into the PlayStation Network to buy the title but as one commentator pointed out, logging in once does not mean you'll be logged in all the time. Curiously, the 360 version has no such restrictions, so you can play the game whether you're online or offline. But annoying as this feature may be, there may be method in Sony's madness. "
Encryption

OpenSSH 5.4 Released 127

HipToday writes "As posted on the OpenBSD Journal, OpenSSH 5.4 has been released: 'Some highlights of this release are the disabling of protocol 1 by default, certificate authentication, a new "netcat mode," many changes on the sftp front (both client and server) and a collection of assorted bugfixes. The new release can already be found on a large number of mirrors and of course on www.openssh.com.'"
Image

Man Threatened Spam Attack In $200,000 Extortion Plot 77

52-year-old Anthony Digati was arrested for trying to extort $200,000 from an insurance firm by threatening to spam them with six million emails unless they paid up. Digati said he would use a spam service and his amazing talents as a "huge social networker" to drag the company "through the muddiest waters imaginable" and presumably unfriend everyone. He added that the price would increase to $3 million if they failed to pay up by Monday, according to federal authorities.

Comment Literate Programing (Score 1) 580

Don Knuth described Literate Programming in which the program is embedded in comments, one using a preprocessor to write the program. The preprocessor runs as a command processor, using the source as a batch file. One gets a properly sorted batch file as output. Because of this, one can overcome limitations of the programming language, use pre-processor variables etc, and produce several linked files etc.

Documentation is relatively straight forward, since one writes what one wants to get, limitations, API and examples by way of a wish-list, and then create the routines that make this happen. You can write a tight section like "File I/O", for fileopen() and fileclose() along with getline(), putline(), etc, without exposing the filenames to all of the subroutines. I've written a program to write Web pages in it, for example, http:\\www.os2fan2.com\pgloss\index.html and its attendent pages. It's pretty elegant really.

The temptation of LP is to use it to solve a problem per source, a note that Jon Bentley (Pearls of Programming) noted. LP is about sorting problems: however, the sort of problems that Knuth sought to solve are complete things in an educational setting, not bits of problems in the real world. None the less, I use it to write terse batch files etc, where the LP source is the help file too.

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