There are lots of easy ways forward for him, but he seems to be even more butthurt than the people complaining to his host. All he was asked to do was respond to them. Fine. We don't need to crowdsource that. Don't handle any complaints, just send them all the same three paragraphs and be done. Add some text to the site somewhere to discourage this in the future. We don't need to hold this guy's weiner for him, if he wants to be in business he knows what to do.
The fact is, the site owner has a reasonably cool idea but can't be bothered with managing it. Just seems like a convenient opportunity to play the victim. Nothing to see here.
Canticle: Doesn't the protagonist just die a pointless death about 1/3 of the way in? He's on his way somewhere and gets shot by a stray arrow, just because. Or maybe the point is that life sucks. I wouldn't know if it has a happy ending. I liked "The Lineman". Miller really likes his characters to suffer.
But "The Stars My Destination" by Alfred Bester is worse. Talk about punishing some poor sod beyond the limits of sanity. Once again it may be unicorns and lollipops in the end, but there's no motivation to read that far. Apparently "repeatedly voted in polls the "Best Science Fiction Novel of All Time'" by people who like pain.
Philip K. Dick manages to stay classy while being all post-apocalyptic.
"The Software titles coming to Steam range from creativity to productivity. Many of the launch titles will take advantage of popular Steamworks features, such as easy installation, automatic updating, and the ability to save your work to your personal Steam Cloud space so your files may travel with you.
An authority is a person who can tell you more about something than you really care to know.