There's a good chance this has nothing at all to do with Dell. Laptops are extremely notorious for going "missing" in the APO system and since that same system uses quite a few local nationals there's really no recourse. The problem is so wide spread that some downrange units were forbidding military members from having laptops shipped to them. There's nothing Dell can do about it since the product leaves their hands when it's shipped. The Post Office just hands it off to the APO center in New York and all tracking stops at that point. Because of the way APO is set up, anyone at anytime in any point between New York and Afghanistan can essentially pick up your laptop and walk off with it. When that happens the best you can hope for is that you had the laptop insured and the Post Office isn't going to squirm around too much in getting the insurance back to you.