Jan Wong
In 2006, Wong attracted attention by imitating the work of Barbara Ehrenreich and going undercover as a cleaning lady in wealthy Toronto homes. While employed by the Globe and Mail as a reporter Jan Wong impersonated a maid and then wrote about her experiences in a five-part series on low-income living.
There were many social issues discussed in this series of articles, the majority of which I didn't agree with as framed. One issue she pointed out was that these barely-literate low-income scullery-scrubs few of whom had driver's licences were expected to haul vacuum cleaners through the Toronto metro system between jobs that were not as proximal as a modern UPS delivery route.
Brown Down: UPS Drivers Vs. The UPS Algorithm
No, the scheduling algorithm employed by the scullery-scrub dispatch office involved chewing up small bits of paper and spitting them at a map, because they were getting away with NOT PAYING for the delivery of vacuum cleaners by their downtrodden and raw-fingered cleaning staff. Many of these barely-solvent workers were putting in eight hour on job sites, plus another four hours (unpaid) moving between job sites, toting equipment that wasn't even their own for less than the cost of delivering the equipment by any other business method.
Jan Wong could have gone to war over a clear violation of labour fairness, but she instead decided to do a lot of public hang-wringing over systemic issues unlikely to ever change.
It's Apple's job to politely inform their store managers that this violates accepted labour practice and to put an end to it as thoroughly as they do with unwelcome rumours about unfinished products.
I once spoke to an ex IBM employee in the early 1980s who said he left IBM because he could get anything done. His department was under such tight security that it took him an hour to get to his desk in the morning and another hour to leave it in the afternoon. I think part of that was fetching his work product from a secure area and returning it there again with an inspection. He was well paid for the whole ordeal, until it finally drove him nuts.
The rule in a democratic salary market is that time is money. Even if the money is too small to spit at from the perspective of the person writing the cheques.
An anecdote I liked from that series was the incident(s) where business owners tried to bully her out of using street parking in front of their stores (which they would prefer to see used by customers) on the presumption that she was timid and uneducated. It almost blew her cover confessing she knew how to drive in the hiring interview. I think she had to tell some huge sob story to make her desperation believable to take such a job as a person who could hold down a driver's licence.