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Comment Re:wow (Score 1) 325

microsoft do something that makes sense

Oh sure. This is just typical of Slashdot.

When Apple does something, Steve Jobs is the devil, it's nothing but evil monopolistic corporate greed, etc etc. But when Microsoft - the overhyped darling of Slashdot - does the same thing, suddenly it 'makes sense'!

Comment Make sure you speak to the right people (Score 2, Insightful) 182

I have no information about this instance, but the public face of the company you are speaking to is not always knowledgeable or intelligent. I work for a software company, and I have seen instances where a customer reports an issue and has it waved away without consultation by the first-contact support employee, usually under hand-waving like "no-one else is seeing this problem", or "I haven't been able to reproduce it". In most of these cases, an experienced person has not been consulted, and there has been no further investigation on our side.

Yes, the support people are part of the company, which makes the response the company's responsibility, but at the end of the day it comes down to flawed human beings assuming they know more than they do. We try to take steps to prevent it, but it's hard to anticipate and recover from without manually inspecting each support incident after the fact - a step we just don't have the time or money to take.

Comment Re:Whoa, whoa (Score 0, Troll) 983

All the Apple apologists out there were lauding the lack of multitasking as a feature, not a bug

I love the emotionally charged bullshit on both sides of this crapfest. A bug! Apple really wanted multitasking in the first release, but some stinking off-by-one errors forced them into pretending it was by design...

You just can't get this sort of entertainment with sane people.

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