you saw it - and remembered it!
Indeed I work for a hosting company and although it isn't frequent if a user reports random outages my standard response will be "Look at the server logs, or if you'd like me to do so please supply some login details".
Too many people don't know what they're looking for so offering to do if for them. I assume that if they don't trust me (as admin) they'll be hosting elsewhere and I'd always suggest they change their password(s) afterward.
Attempting to subvert bayasian filters such that future real spam can slip through more easily.
I'm sorry for my early morning terseness, then!
By contrast I've never heard of this book, or this guy, but I wrote xen-tools & xen-shell...
The difference is the site you go to:
If think there's a mobile/touch subdomain too - but I know when I visit facebook from my palm pre I end up on http://x.facebook.com./
So you think that money is the root of all evil. Have you ever asked what is the root of money? -- Ayn Rand