Comment Re:What is so good about this? (Score 2) 155
Think of it as an account representative. Similar service level of someone like your financial advisor, tax man, or sales rep for your business--but of course providing an IT support service. Like account reps, I'm sure they could have other reps fill in for vacations/emergencies
If they DO go this route, you could expect the positions to be filled with sales/customer service oriented mindsets as well as basic computer skills. You could have a personable rep who is genuinely interested in you, because its profitable for them. It could also be another avenue for cross selling--driving company profits up.
That is assuming they could do this correctly.
If they DO go this route, you could expect the positions to be filled with sales/customer service oriented mindsets as well as basic computer skills. You could have a personable rep who is genuinely interested in you, because its profitable for them. It could also be another avenue for cross selling--driving company profits up.
That is assuming they could do this correctly.