Hey, sometimes being and asshole also WORKS.
Recently here in New Zealand with our ISP Snap (Which is actually really very good the majority of the time, and far far better than every other ISP available) we had our internet go down, and it was because they kept insisting on us to pay for the month in advance.
(This wasn't the first time we'd be disconnected for this reason.)
So we ring the up and tell them our connection was down, they explain to us that our bill for the next month was over due and they had cut us off and we needed to make our next advance payment. So we hang up on the guy and go to do that...
Oh...
Wait...
Can't internet bank, without...
Y'know...
The internet
So we ring them back up, and after half an hour of arguing with a couple of the techs, a guy from accounting and their manager over whether or not we could access the bank's website even though we'd been cut off, they realise their filter is broken, so they actually manage to get that working, so we hang up, and go to make the payment...
Oh...
Wait
It's the WEEKEND, the money isn't going to go through until MONDAY, it's saturday morning. So we ring them back up and point this out to them, and so after about another hour arguing with the techs etc over why these policies were dumb, asking why we got cut off on a WEEKEND when we couldn't make a payment, and why we never recieved any notification that we were going to be cut off, and how we were running a business and in the middle of a couple of court cases and not very happy at all that we had no internet when we really needed to send and recieve crucial emails, one of the techies rings, and wakes up a director, who then gets in touch with the CEO, who supposedly came in to personally re-enable our connection, and abolish these new policies which were obviously garbage.
So I felt really bad for getting impatient, and frustrated with these techies and treating them kinda crappily, specially since they were just doing their job, and following the new policies etc, ontop of that Snap hire REAL qualified tech support, who tend to know what they're talking about, get on top of the problem, and not dick you around, as oposed to Telecom and Orcon's Asian/Indian thick accented script readers...
But hey, it got everything sorted out right?