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Comment Re:Exactly (Score 1) 1654

I agree with you that those are real, existing issues.

However, from a legal standpoint, they mean nothing.

Another real issue is that she is ignorant. People are ignorant when they are "uneducated or lacking in knowledge".

From a customer service point of view, I think Dell did a really terrible job in educating one of it's customers.

I guess it's a catch-22 problem with first line support personnel:

The first line of support are all working from lists of questions, and going about things the "flowchart way". They lack the motivation and enthusiasm to actually help a customer.

A knowledgeable, helpful person is not working in the first line support, they are working in third line or top line.

Of course, my two cents on this particular customer is that she did not really apply any due dilligence on her part:
1. She did not research what she could/should buy
2. She did not research what to do with what she bought
3. Other things might happened that caused her to drop out of the courses. I doubt the article's explanation and her claim is completely true.
4. Especially because she's now playing the blame game.

Comment Re:Law? (Score 1) 301

I'm reading a very interesting Sci-Fi book about this sort of ethical thinking called "Heaven" by Ian Stewart and Jack Cohen.

http://www.amazon.com/Heaven-Ian-Stewart/dp/0446611034/ref=sr_1_1?ie=UTF8&s=books&qid=1231730963&sr=1-1

It might provide some food for thought...

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