Oh god yes. I hear this at least two or three times a week, selling computers at a retail location. The only thing worse is when you tell someone "You're getting this new computer - you should get antivirus software. The crap it comes with is a 60 day trial, and you're not really going to be protected if you don't get -something-."
And then three months later, they roll in with "Fix my computer! It's broken!"
"Sure! We'll fix it for $170. $200 if you want us to install antivirus software for you."
And then the teeth gnashing, anger, railing about how "it should just work"... and then the payment, because they want their internets back. And relating these stories still doesn't affect the people too cheap/stupid to get it when it's recommended to them when they're buying the thing.
+1 for truth (I have mod points, but I wanted to pipe in on this discussion)
(Note, since this has come up before: Yes, us here on ./ are typically savvy enough to use some sort of free(or paid) antivirus and remove any crap that ends up on the computer despite it. But if you think those prices are steep for the regular computer user, you haven't dealt with them before - consider it an idiot tax, if nothing else)