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Comment And, to make your point more clear... (Score 1) 155

In my opinion, this is more of a white hat operation than black hat.

A true black hat would be getting whatever they could for the bug on the black market (and silently hurting Apple's customers), rather than taking an action that could (a) help Apple help its customers better long-term (even if there is short term pain) and (b) help other security researchers (who also have to eat, after all) by forcefully pointing out Apple's current policy. If Apple changes the policy to a researcher's liking, that researcher could decide to invest time and effort on Apple stuff; otherwise, perhaps the researcher might decide that his efforts are better spent helping other companies that show how much they appreciate the efforts of external researchers.

Or the researcher might just decide that, since Apple has a huge user base and a demonstrated lack of commitment to security, it should be a fertile hunting ground if he wishes to go over to the dark side.

Comment Re:This isn't spam (Score 1) 145

I coach a sports team at a high school. We need to be able to reach parents and students and services like Remind (which we use) help a LOT with this.

And thus shows your bias.

I had girls in high school, and could not get the damn school to stop sending me automated calls for stupid shit. Maybe if they have to pay for each call/text, they will consider them more carefully.

Comment Re: Can Wells Fargo do anything _right_? (Score 2) 168

Cross-selling was ongoing and implicated the highest levels of management. TCPA violations have been ongoing for some time, and Wells Fargo keeps petitioning the FCC to allow more robocalls. Deposit/check reordering to cause more NSF check bounces wasn't anything but home-grown, either. IOW, nice trolling, WF turd.

Comment Re: Harder if you're a child (Score 1) 327

Not being manipulated is not at all the same thing as not having feelings.

The Turing Test is not a black and white thing, and AI is getting more capable daily. If you think that no computer will ever be able to tug at your heart strings, then either you are a psychopath (who knows that no humans manage to tug at your heartstrings), or you are the one who will be the fodder for the new overlords, because you will have no clue when their emotional capabilities have managed to sway you.

Comment The universe is insensitive by default (Score 3, Interesting) 241

Sensitivity requires removal of entropy. This has to be done company-by-company, person-by-person, and it may not stick, because entropy is always being added.

Even worse are the carpetbaggers who thrive on misery. When a loved one dies, be as prepared as you can for this sort of thing -- letters commiserating with you at this terrible occasion, and offering to buy your house immediately for cash. Half of these letters will be addressed to the deceased.

In general (at least around here), the carpetbaggers are not breaking any laws, and the most you can do is write to them or call them, and ask "Does your mother know what you do for a living?" Not that that does any good with those illegitimate sons of crack whores, but it might temporarily make you feel better.

The big companies are sometimes somewhat trainable, and I comment Mr. Durdle for attempting to train Paypal. I myself have attempted to train a few companies, such as Netflix. After trying multiple times to get their customer service people to do the right thing, I finally sent an email to their general counsel:

From: Netflix <info@mailer.netflix.com>
To: xxxx@zzzz.com
Subject: xxxx, come back today to more TV shows & movies.

More TV Shows & Movies to Love

A lot has changed since you left. Come back to Netflix and enjoy newly added TV shows & movies. There's something for everyone to enjoy and we're always adding more, including Netflix original series and movies.

(ad copy, buttons, etc.)

From: yyyy <yyyy@zzzz.com>
To: David Hyman <dhyman@netflix.com>
Subject: Re: Fwd: xxxx, come back today to more TV shows & movies.

Dear Mr. Hyman:

It would be great if xxxx would come back. She could watch all the netflix she wanted and I wouldn't mind.

But she's not coming back.

(link to obituary)

I canceled her account two months ago; somehow I managed to explain the situation to one of your people. But that's not good enough; now, in order to get your system to stop sending her email, I either need to provide information I don't have (a credit card number from a bank account which I closed), or I need to get a code so I can log into her netflix account.

This is apparently done in the name of PCI compliance. Like SOX, or ISO-9000, those things done in the name of PCI compliance often don't actually help and may actually harm. E.g. I want to give her privacy, and absolutely do not want to log into her netflix account.

I have fulfilled my responsibilities here; it is up to your company to insure that you stop sending advertising to my dead wife.

It would also be great if you could empower your people enough so that issues like this could be taken care of with a single phone call, but that no longer seems to be the American way.

Thank you for your prompt attention to this matter.

Best regards,
yyyy

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