Comment Management no longer knows how to deliver quality (Score 1) 107
It's kind of astonishing that the reaction to revenue dropping and a rash of articles about the the product has gone downhill is a, "new operating model" with less resources and more time pressure.
All this started when short term shareholder value became the only thing executives cared about. For a while, I think it was more that leadership just didn't give a shit about product quality or long term viability.
But now I think the management culture has changed so much that they legitimately don't know how to achieve quality or even improvement. Trying to do more with less is the only management technique they know. If something is wrong, do more with less. If the customers don't like your product, don't listen to them, just cut costs.