Comment Covering all bases (Score 1) 391
Also, you can get 'data-bashers' who will feed all sorts of things into a program, equivalent to doing things like putting cd-roms into toasters. Part of the process here is things like 'industrial design', where things are meant to be consistant and give the user the understanding of what to do next. Searching for songs on apple's itune is an example: you would expect a search link in the window, but it's unusually in the frame.
It's not well enough to document it in the manual, since (a) it becomes the manual writer's problem, and (b) the manual writer might miss clues too. For example, the obnoxious 'and press enter' one sees, was left out, and the end result was a call support about a program sitting at the prompt for want of words in the manual. You can't suppose every one is computer literate.