It's a lot of work to write an article about a very complex subject, clearly and concisely. Expecting people to do that for free may be expecting a little too much. Not saying it will never happen - just that the effort required to review, clarify & iterate on the topic would have to be a real labor of love if you're not going to pay anything for the hours of work that would take.

The problem is that if you respond to their email there is an assumption that you want somebody to read your response...and respond to your response. That can get expensive in a hurry for the company who may get thousands of support emails a day.

A lot of effort (and $) goes into trying to deflect support calls with automated attendants, FAQs, user support communities, chatbots and even old-fashioned support articles or <gasp> better design. But of course some support calls (and emails) still happen.

If you allow customers to respond to support emails a lot of them will. And now you have a support agent spending more time reading and responding to each of those messages. Support costs up. Profits down. More satisfied customers? Maybe yes, maybe no.

Unfortunately these days making the shareholders happy seems to be more important than making the staff or the customers happy. Shareholders want more profits and that means lower costs and that means not paying add'l support agents to sit there answering long email threads.

1. A guy
2. A dog

The guy is there to feed the dog. The dog is there to make sure the guy doesn't touch the servers.

Yes, I still use RSS - I get it in Outlook 2016 and I use a search folder called "Today" that aggregates my RSS items & emails into a single view.

The data is useful, but it's only valuable if it can be put into some kind of meaningful context and converted into information.

Right...because too many employed people is the biggest problem facing society right now. Oh, wait...

It happens quite a bit actually and FDE is an easy and inexpensive way to protect your firm. It's a heck of a lot cheaper than sending letters to all of your customers telling them you may have just lost their personal information.

...they'll be able to get their old jobs back at Foot Locker?

Sorry...that was mean. There probably are some Geeks that know what they're doing and I'm sure they're brilliant at getting Grandma on Facebook. I just get the call when one of them has screwed up somebody's server or line of business application because they had no idea what they were doing. Which happens way too often.

Considering the ONLY Windows Phone handset they have is the HTC Trophy which is pretty poor compared to modern handsets on Android or iOS.

I can't wait to see the laptop version...

There's just as much, if not more, grant money for people who prove climate change ISN'T man made. You don't think the oil companies aren't at the head of a VERY long line of corporations that would pay handsomely to any scientific group that could actually prove that?

There's no need to falsify info proving global warming if it would be easier to produce evidence DISproving it. Certainly not for financial reasons.

"Americans' sense that Global Warming is the least of their worries right now continues to rise..."

Wow, were you able to type all of that with a straight face?

First of all System32 on my Win7 Ultimate machine is only 2.7GB in size.

Secondly, Microsoft does not own Norton and does not sell any cleanup tools that I've seen.

Just in case anybody was tempted to take you seriously. :)

If the car has power and the "Avatar" is actually working.

Reminds me of the old "Keyboard not found; press F1 to continue" errors.

"What you (and most others here) seem to have missed is that Dropbox generally has absolutely no idea what your content is. Everything is encrypted. How exactly are they distributing your "copyrighted material" when it can't be decrypted?"

Except it *CAN* be decrypted. Dropbox has already admitted that THEY have the encryption keys and they can decrypt (and turn over to the gov't if necessary) your data. If they can decrypt it then they can read it. And that means, according to their terms of service, that they can "use, copy, distribute, prepare derivative works (such as translations or format conversions) of, perform, or publicly display" your data.

The bottom line is simple: By agreeing to their terms of service you are giving them permission to do those things to your data. You can argue all day that they WON'T, but you're effectively signing agreement that says they CAN.

http://www.rolandschorr.com/blogs/index.php/oh-dropbox-we-loved-you?blog=6