davidmwilliams writes: "Australian road warriors and others who depend on Telstra's mobile memo service to juggle their voicemail — presenting messages as human-answered bite-sized SMS messages — have noticed a massive degradation of service quality in this last month.
I investigated and while Telstra initially denied any change they now concede their outsourced operator — global call-centre player TeleTech Holdings — has offshored 15% of calls to the Phillippines.
The execs I spoke to disputed the figure was as low as 15% and are vowing to dump the service in droves due to TeleTech's apparent lack of any quality guarantees.
"And do you think (fop that I am) that I could be the Scarlet Pumpernickel?"
-- Looney Tunes, The Scarlet Pumpernickel (1950, Chuck Jones)