Aus Telco's memo service suffers as outsourced ope

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Submission + - Aus Telco's memo service suffers as outsourced ope (itwire.com)

Submitted by

davidmwilliams

on Thursday January 22, 2009 @02:29AM

davidmwilliams writes: "Australian road warriors and others who depend on Telstra's mobile memo service to juggle their voicemail — presenting messages as human-answered bite-sized SMS messages — have noticed a massive degradation of service quality in this last month. I investigated and while Telstra initially denied any change they now concede their outsourced operator — global call-centre player TeleTech Holdings — has offshored 15% of calls to the Phillippines. The execs I spoke to disputed the figure was as low as 15% and are vowing to dump the service in droves due to TeleTech's apparent lack of any quality guarantees. http://www.itwire.com/content/view/22823/127/"

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