CWmike writes: "Gregg Keizer digs deeper on a report that said Microsoft was logging calls from customers who requested that the company extend the retail availability of Windows XP to find that some users claimed that they couldn't get through to the support lines. Microsoft denies that it organized any kind of call-in petition and pleaded with users not to dial its technical support numbers to ask for an XP extension. "As a courtesy to customers in need of technical assistance, we ask callers not to call Microsoft Customer Support Services to request an extension for Windows XP," a company representative said. Microsoft declined to comment on whether its support lines had experienced a call-volume spike starting last Friday, when the Neowin notice first appeared."
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