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The Matrix

Submission + - IT displaced as users learn more (blogspot.com)

Technical Writing Geek writes: "Developers and IT staff are facing the same situation technical writers face, which is that as users become more knowledged about technology, they need less of the standard functions (write the manual, install the operating system) we are accustomed to provide.

This is positive, in that it liberates us from some of the really mundane tasks, but it means that we are viewing users for whom a conventional manual is useless until about page 78, when the information they really need starts to appear. Even more, users are identifying with being technologically savvy and now want information that boosts them ahead of where they'd be if they just starting playing with the software on their own, assuming correctly that it works about the same way the rest of their software does.

http://user-advocacy.blogspot.com/2007/10/users-replacing-specialists-in-it-and.html"

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IT displaced as users learn more

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