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Submission + - How Gateway tech support tortured an editor

An anonymous reader writes: A tech editor tells his story of being to the Gateway of Hell, that is, dealing with Gateway's tech support for the past year regarding a home desktop computer. He relates one anecdote as such: "If you call us up because you forgot your password, we'd have you do a system restore," the support person told me. I wasn't sure if he was joking. He said the company's "Our Answers by Gateway" people would figure out a less extreme way to solve a problem, but you need to pay extra for their advice.
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How Gateway tech support tortured an editor

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After an instrument has been assembled, extra components will be found on the bench.