Ethocybin writes: "I bought Lost Planet recently and I was informed by Steam that my CD-Key was already in use, so I contacted the seller for a replacement and he ignored me, I then contacted Steam so that they could "release" or "transfer" my CD-Key to my account (which it says on the steam powered website, that they can do) and it's been four days without any reply from Steam. I even provided pictures of the Game Manual with the CD-Key on the back as requested. I also tried phoning Capcom's technical support AND product support yet no answer from both their lines within working hours for four days. It just rings forever... So, what am I to do with this game? It's quickly become about as worthless as an AOL CD but my wallet still feels the burn of twenty pounds. My question is that, if they are to enforce such drastic and ridiculous measures of security, should they not also provide better customer support? It's a surprise to me Steam still have no Phone Support after their big global expansion marketing many third-party games."