RailGunSally writes: I am a (strictly technical) member of a large *NIX systems admin team at a Fortune 150. Our new IT Management Overlord is a hardcore beancounter from Hell. We in the trenches have been tasked with providing "metrics" on absolutely everything from system utilization to paperclip recycling. Of course, measuring productivity is right up there at the top of the list. We're stumped as to a definition of the basic unit of productivity for a *nix admin. There is a school of thought in our group that holds that if the PHBs are simple enough to want to operate purely from pie charts and spreadsheets, then we should just graph some output from/dev/random and have done with it. I personally love the idea, but I feel the need for due diligence, so I put the question to the Slashdotters: How does one reasonably quantify admin productivity?
"If you own a machine, you are in turn owned by it, and spend your time
-- Marion Zimmer Bradley, _The Forbidden Tower_