Please create an account to participate in the Slashdot moderation system

 



Forgot your password?
typodupeerror
Get HideMyAss! VPN, PC Mag's Top 10 VPNs of 2016 for 55% off for a Limited Time ×
Upgrades

Submission + - Dell blocks installation of standard components 1

Loh Phat writes: "Hardware vendors voiding warranties or not providing support is a standard caveat across the industry, but yesterday Dell showed that withholding a $5 part is more important that future sales or bad press.

Our company purchased a Dell PowerEdge 3250 (Dual CPU Itanium) less than two years ago (still under warranty BTW) for cross platform development (yes, our customers demand support for that platform). So we purchased a unit with a single drive in a two drive system.

Its spec sheet specifies U320 SCSI drive support — a standard. See for yourself http://www.dell.com/downloads/global/products/pedg e/en/3250_specs.pdf

So when we wanted to add storage we purchased a standard U320 compatible drive and went to install it, however when we pulled the hot-swap drive sled out we noticed that it lacked mounting facilities for the drive; it curiously didn't match the existing sled in the occupied bay. They are 99% identical except for the lack of facility to actually attach a drive.

During a call to Dell "support" it seems that a year ago (a year after we bought the server and before the warranty expires) they stopped selling the drive sled capable of mounting a drive as a separate component — you can only get them, wait for it, attached to a Dell SCSI drive.

So it seems that it's OK to advertise the compatibility with industry-standard components, you just can't use them. With no pre-sales caveat that you will not be allowed to install anything standard unless it comes from Dell. Funny, the drive sled has its own part number H7206 but Dell *refused* to sell it to me.

The term "bait-and-switch" comes to mind. I'm all for caveat emptor, but a full declaration of terms is not unreasonable.

I don't mind having the freedom to be denied service or support of using non-vendor supplied parts (well, I do actually but I least know that before I buy) but in this case I'm physically prevented from doing so after the purchase.

So the question remains: are there grounds to file an anti-trust or some other complaint with the State regarding this deceptive business practice?

Regardless, they're now off the vendor list (actually I inherited the server as I would have selected another vendor in the first place). Good forward thinking there guys."
This discussion was created for logged-in users only, but now has been archived. No new comments can be posted.

Dell blocks installation of standard components

Comments Filter:
  • I've seen eactly the same problem with a very low cost HP server. The server was a real bargain, at less than 400 euros with 5 drives sleds available; however, it occured later that you have to buy the drives from HP for an arm and leg...

It is impossible to enjoy idling thoroughly unless one has plenty of work to do. -- Jerome Klapka Jerome

Working...