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Submission + - Good Service -- Bad Software (

Anonymous Coward writes: "Open source software is generally painful to setup and maintain. And it's likely to stay that way because it's open source. Of course, I could hire someone to set it up for me. That's what the service-oriented market is all about. I can get my software for free, try it out, and pay someone for support when I run into trouble. But there's something nagging... setting up sendmail (or qmail, or any of the half-dozen email solutions I've tried) shouldn't be as hard as it is. Why, over the numerous years — as it's been worked on by a brilliant body of hackers — has it remained so obtuse? Read more..."

The confusion of a staff member is measured by the length of his memos. -- New York Times, Jan. 20, 1981