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Submission + - What Are the Business Benefits of Social Software?

jg21 writes: This article in Social Computing Magazine reminds us that those pondering enterprise social software as a potential new category have been discussing things like enterprise tagging for over a year, which is why perhaps CMP Technology is launching in June a conference devoted entirely to Enterprise 2.0, the phrase most often used to connote the use of freeform social software within companies. Central to the successful adoption of E2.0 tools is a diverse software ecosystem. So if a department or a team wants to do its own thing with a specific wiki or blog tool, for example, then as long as they don't expect full IT support and QoS guarantees then that should be OK. [From the article: "I think enterprise social software consultants and developers need to be able to offer a blended offering that is much more flexible than traditional software integration and support."]

"'Tis true, 'tis pity, and pity 'tis 'tis true." -- Poloniouius, in Willie the Shake's _Hamlet, Prince of Darkness_