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Communications

Submission + - AT&T Dumps VOIP Customers

Proudrooster writes: In the past two-weeks AT&T sent out disconnect letters to VOIP customers in big rude red letters, stating that VOIP service would be suspended in 30-days and permanently disconnected in 60-days. AT&T cited E911 service as the reason. Many AT&T VOIP customers have found that they are unable to transfer their AT&T VOIP phone numbers to a new provider. Further, AT&T is unwilling to provide a forwarding message directing callers to a new phone number for those that are unable to transfer their old AT&T VOIP phone numbers. In effect, AT&T has told many long-term VOIP subscribers, we are turning off your phone in 30-days, goodbye, and good luck. AT&T does not appear a corporation that values customer loyalty, especially of those who hung on during the experimental days of the AT&T VOIP service

Many longterm subscribers are extremely upset at the AT&T cold shoulder and short notice. It is also interesting AT&T is unable overcome this E911 technical hurdle, since AT&T is also the local landline company (SBC/AT&T) in many areas where VOIP cancellation notices are being received.

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