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Communications

Submission + - Outsourced call centre jobs returning to UK

fiannaFailMan writes: The BBC is reporting that more UK companies are reversing the call-centre outsourcing trend.

"Hello, it's my car." ''Your cat, sir?." "No, my hatchback." "Your bad back, sir?" "No my car, it's a hatchback." "Your cat has a bad back, sir?" "Arghhhhhh!" ...Just 4% of people have had a good experience when dealing with a call centre, according to a recent survey by YouGov. Over half of those asked said their biggest gripe was having to contact call centres outside the UK and more than a third admitted to shouting and swearing at agents because they got so frustrated.

Everything that can be invented has been invented. -- Charles Duell, Director of U.S. Patent Office, 1899

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